Support

Free Garmin Insert Replacement KB-00008  2022-03-04 THIS PROGRAM ENDED 2/1/2023 Issue:Certain Garmin quarter-turn inserts may crack or break entirely causing the attached Garmin device to become loose or detach from the mount.  The quarter-turn insert is the plastic part that the Garmin device clips into. Information:We have received a high number (>2%) of reported issues with a specific lot of Garmin quarter-turn inserts used in some kits.  While these parts are considered sacrificial, the reported failures were not always attributed to high impact loading or crashes.  Out of an abundance of caution, we are offering a free* insert replacement kit to any customer...

There is a known issue with the 'Add to cart' button on the product page.  It is currently non-functional.  We are investigating the cause and possible remedies.  In the meantime, the workaround is to add the part from the main category page (e.g., Mount Bases from the Product menu). Note that adding compatible accessories from the product page works. FIXED Last update: 2023-05-22 : 14:43 ET

Garmin Arm Upgrade Program KB-00009  2022-07-05 THIS UPGRADE PROGRAM ENDED 2/1/2023 Issue:Certain Garmin quarter-turn inserts may crack or break entirely causing the attached Garmin device to become loose or detached from the mount.  The quarter-turn insert is the plastic part that the Garmin device clips into. Information:Due to the way a Garmin Varia loads the quarter-turn insert, these inserts may fracture over time depending on the bike, riding conditions, and other environmental factors.  These inserts are typically identified by the two flat head screws used to attach the insert to the mount arm.  Our previous Mk I arms used this type of...

UMS v2 Mount Sizing Helper KB-00007 2020-09-03 Information:We realize that sometimes a picture is worth a thousand words, so we created a template that our customers can use to estimate mount sizing and positioning options. How To Use:Simply download the PDF document below, and print it at 100% scale (do not select shrink to fit).  Verify that the scale is correct by comparing the ruler printed on the page with a real ruler. Cut out the mount of interest, and position it on the saddle or seat post where it would be installed.  Cut out extensions and arms, and tape them...