Support

Horizontal Radar Mounting KB-00010 2026-08-25 A question we sometimes get is how well a radar operates in a horizontal position. The manufacturer will tell you to mount it upright if you ask them. However, some e-bike rack mounts offer an integrated radar that is mounted horizontally and made by the same manufacturer (e.g., Specialized Turbo Vado). Did they rotate the electronics in a special build of the radar? The short answer is no. They use the same RVR315 radar turned sideways and power it directly without using a battery. So then, what is the real difference and impact of a...

Free Garmin Insert Replacement KB-00008  2022-03-04 THIS PROGRAM ENDED 2/1/2023 Issue:Certain Garmin quarter-turn inserts may crack or break entirely causing the attached Garmin device to become loose or detach from the mount.  The quarter-turn insert is the plastic part that the Garmin device clips into. Information:We have received a high number (>2%) of reported issues with a specific lot of Garmin quarter-turn inserts used in some kits.  While these parts are considered sacrificial, the reported failures were not always attributed to high impact loading or crashes.  Out of an abundance of caution, we are offering a free* insert replacement kit to any customer...

There is a known issue with the 'Add to cart' button on the product page.  It is currently non-functional.  We are investigating the cause and possible remedies.  In the meantime, the workaround is to add the part from the main category page (e.g., Mount Bases from the Product menu). Note that adding compatible accessories from the product page works. FIXED Last update: 2023-05-22 : 14:43 ET

Garmin Arm Upgrade Program KB-00009  2022-07-05 THIS UPGRADE PROGRAM ENDED 2/1/2023 Issue:Certain Garmin quarter-turn inserts may crack or break entirely causing the attached Garmin device to become loose or detached from the mount.  The quarter-turn insert is the plastic part that the Garmin device clips into. Information:Due to the way a Garmin Varia loads the quarter-turn insert, these inserts may fracture over time depending on the bike, riding conditions, and other environmental factors.  These inserts are typically identified by the two flat head screws used to attach the insert to the mount arm.  Our previous Mk I arms used this type of...