Community Driven Design

Your Opinion Matters!

All of our mounts are born out of a desire from someone in the cycling community.  Over time the mounts have changed in no small part from the feedback from our customer base.  Suggestions and problems lead to new and better solutions that everyone benefits from.

Recently we started posting surveys to capture more specifics related to the desire of the majority.  This page captures the results and the impacts of those decisions and expands on the reasons for each survey.  They also describe the impact the community has had on the products available on this website.

 


 

Eco-Packaging Help

This survey asked whether we should include disposable hex wrenches in the kit along with, or in addition to, thread locker (aka Loctite).

Why we cared:

It seemed wasteful that we included steel items when most ended up in the trash or weren't used.  However, we also wanted to ensure that we included everything necessary to install the mount and didn't want to assume that customers had these.  The thread locker was added because of customer feedback that a screw loosened despite our instructions suggesting using a thread locker.

What we found out:

The 80% of respondents agreed that the hex wrenches were unnecessary and 60% thought the thread locker should always be included.  We also determined that about 40% of our customers never open the thread locker we supply.

How this affects future products:

  1. We reduced the prices of all mounts to account for the removal of the wrenches immediately.  We still have a large amount of them, so we are including them until the supply is dramatically reduced.  Afterwards they will be offered as an add-on for people who don't have hex wrenches already.  Adding them back as an add-on returns the price to the previous value so there is no penalty either way.  We will wait and see how this affects Amazon customers who don't have the add-on option presented to them.
  2. For the thread locker, we will continue to supply it until we switch to epoxy or vinyl thread locking screws (for direct mounts).  This means that the mess of the thread locker will no longer be necessary but we will still have the benefit of screws that can't loosen from vibrations.

 


 

Nut Options

This survey asked whether we should use lock nuts or regular nuts with thread locker.  The former is harder to assemble and the latter is easier but messier.

Why we cared:

Regular nuts and screws are much easier to assemble, but we still had random reports of a screw falling out. Putting together the mount with lock nuts is definitely more difficult, but also much more secure with virtually no chance of self-loosening.

What we found out:

Over 90% of respondents wanted lock nuts.

How this affects future products:

  1. We will eventually phase out regular nuts and go back to lock nuts for all non-direct screw contacts.  A direct screw contact is a place where the screw attaches to the saddle or some other non-nut connection.
  2. We will discontinue the inclusion of thread locker as it will be unnecessary.  Direct screws will be switched to epoxy or vinyl thread locking screws.
  3. These changes will make the mount about as vibration proof as we can make it while only slightly impacting the difficulty in assembly.

 


 

GoPro Extensions (current survey)

This survey asked whether we should include the straight Gopro extensions in the kit or make them an optional add-on.

Why we care:

Including the plastic extensions is done for convenience.  However, some customers complained that we added them unnecessarily and raised the pricing as a result.  We have also had cases where people using particularly rough off-road riding broke these 3rd party extensions and were disappointed that we included them instead of metal ones.

What we found out:

Survey is underway.

How this affects future products:

  1. Not yet determined.

Returning Customers Please Read

Free Replacement Quarter-Turn Insert

If you had previously purchased a Garmin mount between May 2021 and February 2022 you may be eligible for a free quarter-turn insert replacement. Please read this article to see if your mount is affected.