Your Opinion Matters!

All of our mounts are born out of a desire from someone in the cycling community. Over time the mounts have changed in no small part from the feedback from our customer base. Suggestions and problems lead to new and better solutions that everyone benefits from. We care about what our customers want and we adapt to that demand.

We started posting surveys in early 2022 to capture specifics from the cycling community to steer our development. This page captures the results and the impacts of those decisions and expands on the reasons for each survey. Each items describes the impact the community has had on the products available on this website.

Index

• Free Shipping
• Quality vs Price
• Garmin Varia RCT715
• GoPro Extensions
• Fastener Options
• Eco-Packaging

Free Shipping

This survey asked whether we should offer increase pricing to cover average domestic shipping and thereby offer free shipping options.

Survey Date:

July 1 2025 - Ongoing

Why we care:

While we strive to keep our prices as low as possible and be as transparent as possible, we are often asked why we don't offer free shipping. At the time of this survey we use the average shipping cost across the US as the baseline for our flat rate domestic shipping charges. We also offer discounted carrier rates for alternative services (e.g., expedited, 2nd day). We understand that shipping charges can be a physcological put-off and wanted to find out what our customers think of incorporating the shipping costs into the product costs.

Note: For international customers, at the time of this survey, we have chosen to use only DHL and absorb the cost of additional tariffs and fees in the calculated shipping costs. This prevents the items landing and being held in customs for additional fees to be paid by the customer.

What we found out:

Survey is underway.

How this affects future products:

1. TBD.

Quality vs Price

This survey asked whether we should offer a low cost option using carbon fiber instead of bioplastic.

Survey Date:

September 2023 - July 2024

Why we care:

Some customers may only be interested in low cost options, don't care about special features or extra safety measures, aren't concerned with the material ecological impact, or don't care where the product is made. We believed that most of our customers would have us continue to focus on US sourcing and production and leave the low-end market to the imported copy-cats typically found on Amazon. We designed and tested a couple inexpensive US made options, but wanted to verify our assumptions before moving them to production.

What we found out:

Approximately 68% voted for quality over price, about 17.5% wanted the low cost option above features and quality, and 14.5% didn't care.

How this affects future products:

1. We will continue to iterate and improve our products with less regard to cheap import copy-cats.
2. Our current bioplastic production will remain the same.
3. Low cost cast aluminum options have been ruled out.
4. We will abandon the low cost printed carbon fiber mounts.
5. Safety equipment, ease of use, and operational and material quality, will continue to be our key focus.

Garmin Varia RCT715

This survey asked whether we should design mounts or adapters for the Garmin Varia RCT715.

Survey Date:

July 2022 - November 2022

Why we care:

The Garmin Varia RCT715 is a new model radar, camera, and light that is much bigger and heavier than all previous Varia systems. It weighs 2-4x more than previous models, is much bigger, lacks image stabilization, and uses a proprietary connection that is different from all previous Garmin devices. Before we invest in developing a commercial solution, we want to gauge the interest in the new radar.

What we found out:

Approximately 46% voted for a new mount, 37% didn't want the RCT715 at all, and 17% wanted an adapter of some kind.

How this affects future products:

1. We designed a new mount that can support the RCT715
2. We engineered a new mount arm for the mount
3. Initially the mount arm will only be sold with the mount

GoPro Extensions

This survey asked whether we should include the straight Gopro extensions in the kit or make them an optional add-on.

Survey Date:

May 2022 - July 2022

Why we care:

Including the plastic extensions is done for convenience. However, some customers complained that we added them unnecessarily and raised the pricing as a result. We have also had cases where some people using them broke these extensions and were disappointed. Others insisted that we included metal ones which would raise the price even more. Relying on inexpensive 3rd party mount parts can potentially result in a unfavorable view of our products since customers won't necessarily know we don't make them ourselves.

What we found out:

Over 55% of respondents wanted us to stop including the extensions.

How this affects future products:

1. We will eventually phase out including the extensions with the kits.
2. The extensions will be available as an add-on.
3. We will publish guidelines on using other types of extensions available on Amazon and elsewhere.
4. We will reduce the kit prices accordingly.

Fastener Options

This survey asked whether we should use lock nuts or regular nuts with thread locker. The former is harder to assemble and the latter is easier but messier.

Survey Date:

March to May 2022

Why we cared:

Regular nuts and screws are much easier to assemble, but we still had random reports of a screw falling out. Putting together the mount with lock nuts is definitely more difficult, but also much more secure with virtually no chance of self-loosening.

What we found out:

Over 90% of respondents wanted lock nuts.

How this affects future products:

1. We will eventually phase out regular nuts and go back to lock nuts for all non-direct screw contacts. A direct screw contact is a place where the screw attaches to the saddle or some other non-nut connection.
2. We will discontinue the inclusion of thread locker as it will be unnecessary. Direct screws will be switched to epoxy or vinyl thread locking screws.
3. These changes will make the mount about as vibration proof as we can make it, but will impact the difficulty of assembly.

Eco-Packaging

This survey asked whether we should include disposable hex wrenches in the kit along with, or in addition to, thread locker (aka Loctite).

Survey Date:

January to March 2022

Why we cared:

It seemed wasteful that we included steel items when most ended up in the trash or weren't used. However, we also wanted to ensure that we included everything necessary to install the mount and didn't want to assume that customers had these. The thread locker was added because of customer feedback that a screw loosened despite our instructions suggesting using a thread locker.

What we found out:

The 80% of respondents agreed that the hex wrenches were unnecessary and 60% thought the thread locker should always be included. We also determined that about 40% of our customers never open the thread locker we supply.

How this affects future products:

1. We reduced the prices of all mounts to account for the removal of the wrenches immediately. We still have a large amount of them, so we are including them until the supply is dramatically reduced. Afterwards they will be offered as an add-on for people who don't have hex wrenches already. Adding them back as an add-on returns the price to the previous value so there is no penalty either way. We will wait and see how this affects Amazon customers who don't have the add-on option presented to them.
2. For the thread locker, we will continue to supply it until we switch to epoxy or vinyl thread locking screws (for direct mounts). This means that the mess of the thread locker will no longer be necessary but we will still have the benefit of screws that can't loosen from vibrations.

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