Bup Labs ships to many countries in the world. The list of countries we ship to are available below. If no shipping options are available for your country, it means that we currently do not ship to that location.
The list of supported shipping locations are shown below. Destination countries and zones may be added or removed at Bup Labs sole discretion. Reasons for removal may include Government restrictions, a history of excessive tariffs or duty charges, or other conditions which make delivery to the country impractical or unreasonably expensive for the customer.
Import duties, taxes, and brokerage fees are not included in the product price, or shipping and handling charges. All import fees are the buyer’s responsibility.
Duties or taxes for international customers vary by country and locale. National tax authorities, and the local jurisdictions, apply various tax laws and fees when receiving imported goods. These are fees that must be settled to receive the item from the carrier.
Due to the complexities and sheer number of variations involved, we cannot calculate the duties and taxes that may apply. You can check the amount required for your country at Simply Duty. Our products ship under HS Code 871499 (8714.9 Cycles; parts thereof).
We provide cost estimates using various shipping options that cover the cost of transit. Bup Labs calculates some shipping costs based on the service selected at checkout. This charge is the cost for the item to transit from our location to yours. Depending on where you live, there may be other customs charges or local duties required at pickup or delivery. We cannot estimate custom charges and duties in advance, due to the complexities involved.
By using the shipping charge amount we provide, along with the duties estimated by using SimplyDuty, you can determine the 'fully landed cost,' which is the total amount you will need to pay to obtain the product.
By placing an international order (shipments outside the United States of America) the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. It is the buyers sole responsibility to obtain applicable information regarding their country’s laws, regulations, and restrictions. If the product is seized and destroyed by customs, we will NOT be responsible for any losses incurred.
We do not refund shipping charges. Any shipping charges for replacement parts are not included. The cost of shipping will be subtracted from any refund amount due to any return.
We do not refund, or provide relief for, taxes, custom charges, or duties related to the shipment and recovery of your product order. In the event of an exchange, you will be responsible for any additional duties or customs fees necessary to collect the replacement item.
We ship all international orders with a tracking number. Certain shipping methods include insurance while others do not.
Shipments using International flat rate shipping includes insurance for lost or damaged shipments. To declare an item lost, the insurance carrier requires the delivery date to be 3 weeks from the date the carrier first received the item. Once a claim has been filed and accepted, we issue a full refund. If the item tracking shows that the item was delivered, we cannot offer a refund and the insurance does not apply.
Shipments using DHL or USPS Priority Mail options include insurance for up to $200. Lost package inquiries are possible with these shipping methods. If you believe the package is lost, please contact us so we can start the investigation. If the carrier cannot locate the package, we will issue an immediate refund.
In cases where a shipment is confirmed as lost, we refund the entire cost of the order including the original shipping charges.
If multiple shipments to the same location are lost, we reserve the right to refuse additional orders to that location, or customer, at Bup Labs sole discretion.
Shipments using International flat rate shipping includes insurance for lost or damaged shipments. To declare an item damaged, the insurance carrier requires evidence of the damage. We will work with you to collect the necessary information to file a claim. Once the claim is filed and accepted, a replacement will be sent free of charge.
Last updated 2020-01-14
COVID-19 is impacting us all. By now you have received notifications from everyone related to this serious crisis. Bup Labs is still open for business, but we are also providing help to various entities related to COVID-19 care. As a result of the additional efforts and the lack of some supplies used in our manufacturing processes, our production has slowed. We have taken extra precautions to ensure environmental safety is adhered to for both incoming and outgoing products and materials. We appologize for the delays and ask for your patience during this trying time.