Shipping Information

General Shipping Terms and Conditions

The terms and conditions below pertain to shipments within the United States of America and territories.

International deliveries are restricted. Please review the International Shipping Information page for details.

Index of Terms

1. Flat Rate Shipping
2. Other Shipping Options
3. Parcel Lockers, Freight Forwarders, and Shipping Brokers
4. Post Office Boxes and APO addresses
5. Address Validation
6. Shipping Delivery Time
7. Changing the Shipment Method
8. Incorrect Addressing
9. Lost Shipments
10. Missing Deliveries
11. Incorrect Items in Shipment
12. Taxes and Additional Fees

FLAT RATE SHIPPING

Flat rate (aka Standard) shipping is provided by the United States Postal Service (USPS) for continental US destinations (includes Alaska and Hawaii) using USPS First-Class Parcel service.  The rate covers shipping to approved locations and insurance for lost or damaged shipments (see details below for lost shipments and missing deliveries).  This policy only applies to orders placed through buplabs.com.

OTHER SHIPPING OPTIONS

Other shipping options are presented based on the number of products requested and the entered shipping address.  The cost is calculated based on the weight and the service selected.  These rates are determined by the carrier selected for the entered address.

PARCEL LOCKERS AND SHIPPING BROKERS

Shipments to parcel lockers, freight forwarders, or shipping brokers may be canceled without explanation.  Orders sent to parcel lockers, freight forwarders, or shipping brokers are non-refundable and without warranty.  Shipping insurance terminates at the initial delivery address.

POST OFFICE BOXES and APO ADDRESSES

We can only ship to PO Boxes and APO addresses using USPS services.  PO Box addresses can use the Flat Rate option, but APO addresses must use one of the calculated USPS rates.  APO shipments are treated similarly to International shipments due to the nature of the delivery method required.

ADDRESS VALIDATION

Our system will make an attempt to validate the address before the order is placed.  If the address cannot be verified you may be contacted so we can sort out the error.  See also INCORRECT ADDRESSING below.

SHIPMENT DELIVERY TIME

When will I get my stuff?

Orders placed after 2:30 pm ET will be processed the following business day.  We make best efforts to package and ship items that are in stock within two business days.  When selecting a shipping service (i.e., next-day), the time to receive the order will be from the time of shipment (the date the carrier takes possession), not from the date the order was placed.  If your order will be delayed from shipping for more than two days, we will contact you with an explanation.

Shipping arrival time in the US is based on the location and type of service selected.  Most packages are delivered within four (4) business days from the date of shipment for addresses within the continental US.

CHANGING THE SHIPMENT METHOD

If you wish to change your shipment method before the order is shipped, we will need to cancel your order.  Afterwards, a new order can be placed using the desired shipping method.

INCORRECT ADDRESSING

Our system attempts to validate the address when entered.  If the address cannot be verified, you will be prompted to correct it.  Once entered, we ship to the address given.  If the address is invalid and it is returned to us, we will contact you to determine if you’d like to attempt another shipment.  If the order is delivered to the address given, we will not be responsible for the missing delivery if the address was entered incorrectly.

LOST SHIPMENTS

If you suspect your shipment was lost, please contact the carrier directly.

For USPS shipments, first contact your local post office with the tracking numbers.  If the USPS cannot find your shipment, and can confirm that it is lost, contact us and we will file a claim on your behalf.  If approved, a full refund will be provided.

PLEASE NOTE:  If the shipment tracking shows the package was 'delivered', the shipment is not considered lost.  Please see the terms and options for Missing Deliveries instead.

MISSING DELIVERIES

We cannot be held responsible for the loss or theft of a package that was confirmed delivered.  In the unfortunate event your order tracking shows the package was delivered, but is missing, you will need to start a search to find it.  For USPS shipping, you can start the process here at https://www.usps.com/help/missing-mail.htm, or go to your local post office (recommended).  Other carrier options are dependent on the shipping carrier and region.  Flat-rate shipping is not insured against theft or loss once the shipment shows a status of 'delivered'.

INCORRECT ITEMS IN SHIPMENT

If the package contents do not match the included packing slip, please contact support@buplabs.com and send us a picture of any incorrectly packaged items, the packaging, and the packing slip.  If you did not receive the quantity of items that you ordered, we will perform an audit and if necessary, refund the cost of the missing item(s) and also refund a prorated amount of shipping charges.  We do not refund portions of flat rate shipping.  If we ship a replacement item instead of issuing a refund, we do not charge for subsequent shipping fees for replacement of the missing item(s).

TAXES AND ADDITIONAL FEES

We do not collect taxes on any shipments outside of Maryland, USA.

2023-04-29