Frequently asked questions
What countries do you ship to?
We ship anywhere in the United States and most US territories. The list of international countries we ship to changes. See the Shipping Information page for details.
How do I return an order?
Initiate a return request from your account orders. We offer a 30-day return policy on unused products with pre-paid return shipping. See this page for details.
When will product (insert name) be back in stock?
Sign up for back-in-stock notifications on the product page to be notified the moment stock is replenished.
What is your warranty policy?
Unless noted otherwise, we offer a 1-year (12-month) warranty on all Bup Mounts and Mount Arms. Additional terms and conditions apply.
What do I need for my (insert device, saddle, bike rack name)?
Where can I buy parts or extras?
Parts and extras are available for current products and older products while supplies last. You can view them from the main menu or browse the parts catalog here.
Have a question, need support, or want a product recommendation? Send us a message.