POLICY INDEX

Return Policy
Return Shipping
Return Shipping Fees
Refunds
Warranty Terms and Conditions

Return Policy

US Customers

This policy is valid for US Customers only.

We have a 30-day return policy for our mount bases and mount arms, which means you have 30 days after your order is fulfilled to request a return.

Unless defective, to be eligible for a return your item must be in the same condition that you received it, new and unused, with all hardware and tools, and in its original packaging.

To start a return: Log-in and navigate to your order to start the return process.  This is found in your store account.

If your return is accepted, Bup Labs will provide a return shipping label with instructions on how and where to send your package. Once a return label has been provided, you will have 15-days to return the item to us.

Items sent back to us without first requesting a return will not be accepted.

Orders placed by or sent to shipping brokers or freight forwarders are not warranted or refundable.

International Customers

This policy is valid for International Customers only.

We have a 30-day return policy for our mount bases or mount arms, which means you have 30 days after your order is fulfilled to request a return.

Unless defective, to be eligible for a return your item must be in the same condition that you received it, new and unused, with all hardware and tools, and in its original packaging.

To start a return: Log-in and navigate to your order to start the return process.  This is found in your store account.

If your return is accepted, Bup Labs will provide a return shipping label with instructions on how and where to send your package. Once a return label has been provided, you will have 30-days to return the item to us.

Items sent back to us without first requesting a return will not be accepted.

Orders placed by or sent to shipping brokers or freight forwarders are not warranted or refundable.

Please review the International Shipping Terms as well.

Exclusions / Non-Returnable Items

Only regular priced and currently available mounts and mount arms may be returned or refunded. Special sale items, clearance items, discontinued items, small accessories, parts, unwarranted, and import items are not eligible for return.

Items or item combinations (i.e., mount base and mount arm) explicitly stated as incompatible or not warranted, are not eligible for return.

Orders placed by or sent to shipping brokers or freight forwarders are not warranted or refundable.

Return Shipping

DO NOT SHIP YOUR RETURN WITHOUT AN RMA

Bup Labs will provide a shipping return label for orders.  Certain limitations apply - see Return Shipping Fees.

To return your product, use the provided shipping label provided by Bup Labs.  Write the RMA number on the shipping container and not on the item packaging. If the return reason was not due to our error and the product was not defective, the original cost of shipping will be deducted from any refund due.

Return Shipping Fees

Bup Labs will provide return shipping return labels.  Return fees may be accessed based on the reason for the return as described below:

US DOMESTIC

US OUTLYING ISLANDS AND INTERNATIONAL

Refunds

Once we’ve received and inspected your return, the order may be eligible for a full or partial refund.

Orders placed by, or sent to, shipping brokers or freight forwarders are not warranted or refundable.

Full Refunds

If the item is returned in new and unused condition and within the return window, a refund will be issued for the full product purchase amount to the original payment method within 10 business days. Original shipping charges are not refundable (see Shipping Refunds below) and return shipping may be incurred that reduce the refund amount (see Return Shipping Fees above).  Items not eligible for full refund may be eligible for a partial refund. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Partial Refunds

Refunds will be reduced for returned items showing signs of customer use or damage, missing parts, tools, accessories, or manuals.  Certain items are not eligible for refund.

*The return window is typically 30 days for eligible items after order fulfillment unless otherwise noted for the item.  Items must be returned within 15-days from the issuance of a return label. To check the return window for an item you've ordered, go to Your Account to see the order history.

Shipping Refunds

We do not refund shipping charges unless the product was found to be materially defective. Late arrivals must be claimed with the carrier. Bup Labs assumes no responsibility for the performance of the shipping carrier.

Late or missing refunds (if applicable)

If you believe you haven’t received your refund, check your account, then contact the payment company used for the purchase. It may take some time before your refund is officially posted depending on the payment method used.

If you’ve done all of this and you still have not received your refund after 15-days, please contact us at support@buplabs.com.

Exchanges (US Customers Only)

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Warranty Terms and Conditions

U.S. Specific Warranty

This warranty applies to products shipped to residents of the continental United States only.

Bup Labs LLC makes every effort to assure that its products meet high quality and durability standards and warrants to the original purchaser that our products are free from defects in materials and workmanship for the period of 1-year (12-months) from the date of purchase unless marked otherwise for mount bases and mount arms. This warranty does not apply to damage due directly or indirectly, to misuse, abuse, negligence or accidents, repairs or alterations outside our facilities, criminal activity, improper installation, normal wear and tear, or due to lack of maintenance. We shall in no event be liable for injuries to persons or property, or for incidental, contingent, special, or consequential damages arising from the use of our product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation of exclusion may not apply to you. THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED.

To exercise this warranty, we may request the return of the product or part with transportation charges prepaid. We may alternatively ask for pictures of the broken item in lieu of returning the item. An explanation must accompany the complaint. If our inspection verifies the defect, we will either repair or replace the product at our election or we may elect to refund the purchase price if we cannot readily and quickly provide you with a replacement. We will return repaired products at our expense, but if we determine there is no defect, or that the defect resulted from causes not within the scope of our warranty, then you must bear the cost of returning the product. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

International Warranty

This warranty applies to products shipped outside of the continental United States only.

Bup Labs LLC makes every effort to assure that its products meet high quality and durability standards and warrants to the original purchaser that this product is free from defects in materials and workmanship for the period of 30-days from the date of purchase unless marked otherwise for mount bases and mount arms. This warranty does not apply to damage due directly or indirectly, to misuse, abuse, negligence or accidents, repairs or alterations outside our facilities, criminal activity, improper installation, normal wear and tear, or due to lack of maintenance. We shall in no event be liable for injuries to persons or property, or for incidental, contingent, special, or consequential damages arising from the use of our product. THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED.

To exercise this warranty, we may ask for pictures of the broken item in lieu of returning the item. An explanation must accompany the complaint. If our inspection verifies the defect, we will either repair or replace the product at our election or we may elect to refund the purchase price if we cannot readily and quickly provide you with a replacement. If we determine there is no defect, or that the defect resulted from causes not within the scope of our warranty, then you must bear the cost of returning the product.

Replacement items for international warranty claims will incur a shipping surcharge not to exceed $50 US.

Warranty Limitations

The use of third party modifications, or other items that modify the intended design use voids our warranty.

We warrant only the products we manufacture when installed and used as described and directed. The buyer assumes all risks and responsibility for any device or attachments used in conjunction with our products.

Warranty Exclusions

Special sale items, clearance items, discontinued items, small accessories, replacement parts, and imported items are not covered under the BUP standard warranty. The warranty period, if any, will be clearly indicated on the product page. Imported items display the country of origin within the product description.

All products that are ordered by or sent to shipping brokers or freight forwarders are not warranted.

Return to Terms and Conditions