Returns, Warranty, and Refund Policy

 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back without a Return Merchandise Authorization (RMA) number.  Your return package, must include the RMA number to receive a refund.

 

Warranty

We warrant our products to be free from manufacturing defects for a period of 90 days.  If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  If the product fails due to a manufacturing defect, we will replace it free of charge at our own discretion.  We may ask for the original part in return as a condition of replacement.

Products damaged due to neglect, improper installation, or inappropriate application are not covered.  The determination of a manufacturing defect, improper installation, or user induced damage, will be at the sole discretion of Bup Labs, LLC.

 

Shipping Refunds

We do not refund shipping charges.  Any shipping charges for replacement parts are not included.  The cost of shipping will be subtracted from any refund amount due to any return.

 

Partial Refunds (if applicable)

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@buplabs.com.

 

International Orders

Bup labs uses multiple shipping options for orders outside of the United States. Bup Labs will not be responsible for any customs or local regulatory fees needed for you to collect the item. You will be responsible for paying these fees or duties, if any, to collect your items from your local customs.

Shipping costs, excise taxes, duties and fees are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@buplabs.com for instructions.

 

Return Shipping

To return your product, you should mail your product to: Bup Labs, LLC, P.O. Box 896, MIDDLETOWN MD 21769-7732, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

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