We have worked hard to produce quality products for our customers. We appreciate feedback, good and bad, and encourage others to share their opinions. Customer reviews are meant to provide product feedback and information to other shoppers based on the experience of customers who have used our products. We want you to share feedback, but require that you avoid using reviews as a platform, or a way to manipulate or otherwise mislead shoppers. We have a policy of zero tolerance for any review that does not meet our guidelines. Reviews should focus on the reasons behind the given rating to help others decide if the product is right for them or not.
Our review mechanism uses both manual and automated processes to remove reviews which violate our review guidelines. All reviews that violate our guidelines will be removed. The determination of violation is at the sole discretion of Bup Labs, LLC. By posting content, you agree to these terms and conditions.
Here are a few examples of reviews that we won't allow:
If you think we removed or blocked a review that we shouldn’t have, please e-mail firstname.lastname@example.org.
To post product reviews, you must have made a purchase in the last 6 months for the product you are reviewing. You do not have to meet this requirement to read reviews. You may not post reviews on behalf of someone else who made the purchase.
The point of a review is to share relevant information related to a given product, your experience, and the performance in regards to your expectations. Content you post should be based on your honest experience and opinions.
Bup Labs values your opinion, but you may disagree or be offended by some customer content that you come across. Just because you disagree with it does not mean it violates our guidelines. In order to be fair, we require a certain level of decorum when posting to our site. If we detect disrespectful messaging we will remove the review.
We will not allow posts that involve any of the following:
Don't post content acquired from other sources. Do not perform actions that infringes the intellectual property or other proprietary rights of others. Only post your own original content.
Do not post anything that solicits or supports behavior that is illegal, including but not limited to:
Any such post will not be allowed and will be reported to the authorities.
The following guidelines also apply to any product review:
If for some reason content has been posted that you feel is in violation of these guidelines or is otherwise inappropriate, you can report it for review. To do so, click on the "Report as Inappropriate" link towards the bottom right of the review in question. We will review the content manually to ensure it meets with the above policy and guidelines. You may also contact email@example.com with any additional related details you wish to share.
COVID-19 is impacting us all. By now you have received notifications from everyone related to this serious crisis. Bup Labs is still open for business, but we are also providing help to various entities related to COVID-19 care. As a result of the additional efforts and the lack of some supplies used in our manufacturing processes, our production has slowed. We have taken extra precautions to ensure environmental safety is adhered to for both incoming and outgoing products and materials. We appologize for the delays and ask for your patience during this trying time.