International Deliveries

IMPORTANT DISCLAIMER for Shipments OUTSIDE of the Unites States of America!

Bup Labs ships to many countries in the world.  The list of countries we ship to are available below.  If no shipping options are available for your country, it means that we currently do not ship to that location.

Approved International Shipping Locations

The list of supported shipping locations are shown below.  Destination countries and zones may be added or removed at Bup Labs sole discretion.  Reasons for removal may include Government restrictions, excessive tariffs and duties, or other conditions which make delivery to the country impractical or unreasonably expensive.

Currently Supported Countries:

  • Australia
  • Canada
  • France
  • Germany
  • Japan
  • Spain
  • United Kingdom
  • United States

Duties and Taxes

Import duties, taxes, and brokerage fees are not included in the product price, or shipping and handling charges. All import fees are the buyer’s responsibility.

Duties or taxes for international customers vary by country and locale.  National tax authorities, and the local jurisdictions, apply various tax laws and fees when receiving imported goods.  These are fees that must be settled to receive the item from the carrier.

Due to the complexities and sheer number of variations involved, we cannot calculate the duties and taxes that may apply.  You can check the approximate amount required for your locale here:

Simply Duty

Costs

We provide cost estimates using various shipping options that cover the cost of transit.  Bup Labs calculates some shipping costs based on the service selected at checkout.  This charge is the cost for the item to transit from our location to yours.  Depending on where you live, there may be other customs charges or local duties required at pickup or delivery.  We cannot estimate custom charges and duties in advance, due to the complexities involved.

By using the shipping charge amount we provide, along with the duties estimated by using SimplyDuty, you can determine the 'fully landed cost,' which is the total amount you will need to pay to obtain the product.  

Regulations and Restrictions

By placing an international order (shipments outside the United States of America) the buyer is responsible for abiding by their country’s laws, regulations, and restrictions.  It is the buyers sole responsibility to obtain applicable information regarding their country’s laws, regulations, and restrictions.  If the product is seized and destroyed by customs, we will NOT be responsible for any losses incurred.

Refund Policy

We do not refund shipping charges.  Any shipping charges for replacement parts are not included.  The cost of shipping will be subtracted from any refund amount due to any return.

Full Refund Policy is here

We do not refund, or provide relief for, taxes, custom charges, or duties related to the shipment and recovery of your product order.  In the event of an exchange, you will be responsible for any additional duties or customs fees necessary to collect the replacement item.

Lost Shipments

We ship all international orders with a tracking number.  Certain shipping methods include insurance while others do not.

Lost Shipments Using Flat Rate International Shipping

Shipments using International flat rate shipping does not provide insurance or lost shipment investigation options.  To declare an item lost, we require the delivery date to be 3 weeks from the date the carrier first received the item.  We wait one week after that time before issuing a refund.  If the item tracking shows that the item was delivered, we cannot offer a refund.

Lost Shipments Using DHL or USPS Priority Mail

Shipments using DHL or USPS Priority Mail options include insurance for up to $200.  Lost package inquiries are possible with these shipping methods.  If you believe the package is lost, please contact us so we can start the investigation.  If the carrier cannot locate the package, we will issue an immediate refund.

Refund for Lost Shipments

In cases where a shipment is confirmed as lost, we refund the entire cost of the order including the original shipping charges.

Multiple Lost Shipments

If multiple shipments to the same location are lost, we reserve the right to refuse additional orders to that location or customer at Bup Labs sole discretion.

 

Last updated 2019-Oct-26