International Shipping
IMPORTANT DISCLAIMER for Shipments OUTSIDE of the Unites States of America!
Bup Labs ships internationally to select countries. The list of countries we ship to is listed below. If no shipping options are available for your country, it means that we currently do not ship to that location. This list is modified regularly due to changing economic, carrier, and legal reasons.
ATTENTION APAC Customers - Because of excessive shipping costs, broker fees, lengthy delays, and lost shipments, Bup Labs has decided to temporarily withdraw from shipping to most of the Asian Pacific region.
Index of Terms
- Summary of Our International Shipping Policy
- Approved Shipping Locations
- Shipping Options
- International APO addresses
- Freight Forwarders, and Shipping Brokers
- Taxes (VAT) and Duties
- Shipping Costs
- Regulations and Restrictions
- International Shipping, Taxes, and Duties Refund Policy
- Lost or Damaged Shipments
Summary of Our International Shipping Policy:
- All shipments are now sent as Delivered Duty Paid (DPP).
- We do not refund shipping, taxes, duty, broker, or tariff fees
- We do not accept returns or exchanges for international shipments
- Bup Labs reserves the right to deny orders for any reason.
- Orders placed by or sent to shipping brokers or freight forwarders are not warranted and are non-refundable.
Approved International Shipping Locations
The list of supported international shipping locations are shown below. Destination countries and zones may be added or removed at Bup Labs sole discretion.
Currently Supported International Countries:
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*Northwest Territories, Nunavut, and Yukon are not supported
Shipping Options
As of June 2025, international shipping is only available from DHL. The shipping fee is Delivered Duty Paid (DDP), which means the price shown includes the shipping charge, customs duties, and taxes.
International APO addresses
APO shipping is not considered international even if it ships overseas. Please see our domestic shipping page for more details.
Freight Forwarders, and Origin Shipping Brokers
Orders placed by a freight forwarder or origin shipping broker or with similar destinations may be canceled without explanation for any reason. If the order is fulfilled, all warranties, written or otherwise, are null and void. Sales to such destinations are final and are not refundable. Refused or invalid deliveries are not eligible for refund. Lost deliveries are not refundable. Buyer assumes all risk for orders placed through shipping brokers.
Taxes (VAT) and Duties
Beginning June 2025, all international shipments are sent via DHL. The price shown includes the shipping charge, custom duties, and taxes (Delivered Duty Paid). You can calculate what portion of the shipping charge is related to duties by using the service below.
You can check the amount required for your country at Simply Duty. Our products ship under HS Code 871499 (8714.9 Cycles; parts thereof).
Shipping Costs
Effective June 2025, the cost of DHL shipping includes all fees related to delivery.
Shipping via DHL avoids broker fees. All shipping, customs duties, and taxes are included with the shipping cost (Delivered Duty Paid).
Regulations and Restrictions
By placing an international order (shipments outside the United States of America) the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. It is the buyers sole responsibility to obtain applicable information regarding their country’s laws, regulations, and restrictions. If the product is seized and destroyed by customs, we will NOT be responsible for any losses incurred.
International Shipping, Taxes, and Duties Refund Policy
We do not refund shipping charges. Any shipping charges for replacement parts are not included. The cost of shipping will be subtracted from any refund amount due.
We do not refund, or provide separate relief for, taxes, custom charges, or duties related to the shipment and recovery of your product order. In the event of an exchange, you will be responsible for any additional fees necessary to collect the replacement item.
Lost or Damaged Shipments
We ship all international orders with a tracking number and insurance.
Lost Shipments Using DHL
Shipments using DHL are insured for up to $200. Direct (customer) lost package inquiries are possible with DHL. If you believe the package is lost start with DHL and if the matter is not resolved, please contact us.
Multiple Lost Shipments
If multiple shipments to the same location are lost, we reserve the right to refuse additional orders to that location at Bup Labs sole discretion.
Damaged Shipments
Damaged Shipments Using DHL
Shipments using DHL include insurance for up to $200. Please have photographic evidence ready to support a claim. Contact us to start the claim process.
2025-09-24
Custom Mounts since 2012
We opened this store in 2019 to service a broader community, but we were making custom products long before.